Frequently Asked Questions

How much will the move cost?

The cost of your long distance move (in excess of 150 miles) is based on the weight of the items and the distance they will be travelling. Your estimate outlines all of the services needed for your move and their costs.
The cost of local moves is based on the time it takes to pack, load and deliver your shipment and the other services provided.

Will the estimated cost be guaranteed?

SOO VAN guarantee their estimates when they have all the necessary information to do so.
Our guarantee is that the actual moving costs will not exceed the estimated costs by 10%, provided the basis of the estimate has not materially changed.
For this reason, full disclosure is required, so please be sure to point out everything that is to be moved.

What method of payment is required?

Unless arrangements have been made your shipment will be C.O.D. before delivery can take place.
SOO VAN offers many payment options: cash, certified cheque, MasterCard, Visa, American Express, bank draft/money order.
Credit card arrangements must be made in advance of delivery. As well, a driver cannot deliver a C.O.D. shipment until payment arrangements have been established.

How does the driver keep track of my goods?

During a local move our resources are solely devoted to completing your move. You can be assured you have the exclusive use of our vans during the relocation to your new home.
The exclusive use is not always available during long distance moves. In long distance moves all items in your home will inventoried on load day. Items are numbered and a brief description of the item’s condition is listed on the inventory sheet. Your signature will be required to confirm you agree with the accuracy of any descriptions. On delivery, you will check off each number as it enters your home.

Before the Move

Every move has unique needs and requirements. Our process is designed to treat each relocation individually by properly assessing the requirements of your move before the move process begins, and then to recommend the service strategies and alternatives available to the family or business.

The first step:

Contact SOO VAN and as a member of United Van Lines, a moving consultant will arrange a mutually convenient time to visit your home and conduct a visual survey of the items to be moved.

Your moving consultant arrives ready to provide you with:

• A full explanation of the services offered by SOO VAN and United Van Lines.
• A full estimate of your moving costs outlining the service specific to your needs.
• A detailed inventory of the household goods included in your estimate of moving costs.
• Our electronic hand held estimating system, an invaluable tool in providing easy to read and accurate estimates

The second step:

Your moving consultant will present a written estimate of moving costs together with an inventory of the household goods included in the estimate. The consultant will review the estimate with you to ensure we have fulfilled your unique needs and requirements.
Our purpose is to clarify and address any concerns you have about your pending move.
Our objective is to ensure all your needs are addressed and you are comfortable with all aspects of having SOO VAN complete your move.

The third step:

On your moving date a bill of lading is prepared for every shipment.
The bill of lading is the contract between you, SOO VAN, and United Van lines.
It is your responsibility to read the Bill of Lading before you accept its term and conditions.
The bill of lading requires SOO VAN to provide the service you requested and you to pay the charges for the service.

Click here to see our "Before you move Checklist"

Continue to "Packing for the Move"
Continue to "During the Move"

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