MEMORANDUM
| To: | SOO VAN & Storage | AGENCY 0434 | |
|---|---|---|---|
| United Van Lines(Canada) Ltd. | |||
| Date: | February 23, 2000 | ||
| Re: | 1999 Year End Quality Measurement Results |
|
Please find enclosed your Quality Measurement results, year to date. Congratulations to SOO VAN #434 on earning a Quality Achievement Award for 1999. Your scores are as high or higher than the average required in your Registered Linehaul category. An award plaque will be forwarded to your office. All of us at United Van Lines (Canada) Ltd are proud of the service you provide to the Canadian marketplace. Should you have any questions regarding your results, please do not hesitate to contact myself. |
Regards,
Scott Easton
Quality Measurement
Program Manager
| 00/02/01 | UNITED VAN LINES CANADA LTD. |
PRN0.QC35PR |
QUALITY MEASUREMENT DATA |
||
** RATING SCALE ** |
0434 SOO VAN S. S. MARIE | |
1=POOR , 5=EXCELLENT |
| ------ COD ------ | ------ CORP ------ | ------ GOVT ------ | -- OVERALL -- |
| MBR AVG | UVL AVG | MBR AVG | UVL AVG | MBR AVG | UVL AVG | MBR AVG | UVL AVG |
||||
| PRE-MOVE SERVICES | |||||||||||
| Professionalism | 4.3 | 4.4 | 4.5 | 4.3 | 4.5 | 4.1 | 4.4 | 4.3 | |||
| Skill of Consultant | 4.3 | 4.3 | 4.4 | 4.3 | 4.5 | 4.1 | 4.3 | 4.2 | |||
| Explanation of Services | 4.3 | 4.3 | 4.3 | 4.2 | 4.5 | 4.0 | 4.3 | 4.2 | |||
| Response to Inquiries | 4.4 | 4.3 | 4.5 | 4.2 | 4.5 | 4.1 | 4.4 | 4.2 | |||
| --------- | --------- | --------- | --------- | --------- | --------- | --------- | --------- | ||||
| 4.3 | 4.3 | 4.4 | 4.3 | 4.5 | 4.1 | 4.4 | 4.2 | ||||
| PACKING SERVICES | |||||||||||
| On-time Arrival | 4.3 | 4.4 | 4.4 | 4.4 | 5.0 | 4.1 | 4.4 | 4.3 | |||
| Appearance | 4.1 | 4.4 | 4.4 | 4.3 | 4.0 | 4.1 | 4.3 | 4.2 | |||
| Care Taken | 3.8 | 4.4 | 4.6 | 4.2 | 4.0 | 4.0 | 4.2 | 4.1 | |||
| Attitude/Helpfulness | 4.4 | 4.5 | 4.5 | 4.4 | 4.5 | 4.2 | 4.5 | 4.3 | |||
| --------- | --------- | --------- | --------- | --------- | --------- | --------- | --------- | ||||
| 4.2 | 4.4 | 4.5 | 4.3 | 4.4 | 4.1 | 4.4 | 4.2 | ||||
| LOADING SERVICES | |||||||||||
| On-Time Arrival | 4.7 | 4.3 | 4.3 | 4.4 | 4.2 | 4.6 | 4.3 | ||||
| Appearance | 4.5 | 4.4 | 4.3 | 4.3 | 4.2 | 4.4 | 4.3 | ||||
| Care Taken | 4.4 | 4.4 | 4.3 | 4.3 | 4.2 | 4.4 | 4.3 | ||||
| Attitude/Helpfulness | 4.8 | 4.6 | 4.3 | 4.5 | 4.4 | 4.6 | 4.5 | ||||
| -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | ||||
| 4.6 | 4.4 | 4.3 | 4.4 | 4.3 | 4.5 | 4.4 | |||||
| DELIVERY SERVICES | |||||||||||
| On-time Arrival | 4.4 | 4.3 | 4.0 | 4.3 | 4.2 | 4.3 | 4.2 | ||||
| Appearance | 4.5 | 4.4 | 4.5 | 4.3 | 4.2 | 4.5 | 4.3 | ||||
| Care Taken | 4.5 | 4.3 | 4.4 | 4.3 | 4.1 | 4.5 | 4.2 | ||||
| Attitude/Helpfulness | 4.7 | 4.5 | 4.3 | 4.4 | 4.3 | 4.5 | 4.4 | ||||
| Unpacking | 4.2 | 4.4 | 4.3 | 4.1 | 4.0 | 4.2 | 4.1 | ||||
| Removal of Empty Boxes | 4.2 | 4.2 | 4.5 | 3.9 | 3.9 | 4.4 | 4.0 | ||||
| -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | ||||
| 4.4 | 4.4 | 4.3 | 4.2 | 4.1 | 4.4 | 4.2 | |||||
| * FINAL AVERAGE * | 4.4 | 4.4 | 4.4 | 4.3 | 4.4 | 4.1 | 4.4 | 4.2 |